❓ Frequently Asked Questions

Welcome to the Screw Loose FAQ! I’ve tried to answer the most common questions here. Still stuck? Feel free to reach out through the Contact Me page, I’m always happy to help!

📦 SHIPPING TIME

How long does it take to ship my order?
Orders typically ship within 1–2 weeks, depending on volume and my full-time work schedule (yep, I work 40+ hours a week!). Thanks for your patience, I appreciate you!

I ship through USPS for domestic orders, and USPS or UPS for international ones.

• U.S. shipping: Please allow 5–7 business days after tracking is sent.

• International shipping may take longer due to location and customs.

🚨 Once packages are handed off to USPS/UPS, I’m not responsible for delays or lost shipments, I appreciate your understanding!

⏳ PRE-ORDERS

What does it mean to pre-order?
Pre-orders are items still in production, buying one means you’re reserving yours early. I won’t rush quality, so thanks in advance for waiting!

📦 If your order includes both pre-order and in-stock items, they’ll ship together once everything is ready. Want your in-stock items sooner? Please place a separate order!

📌 PIN GRADING

Are enamel pins graded?
Yes, sort of! All pins are handmade and may have small imperfections. I don’t use a formal grading system, but I only ship pins that meet my personal quality standards. If something seems way off, please reach out, we’ll sort it out!

🏠 ADDRESS CHANGES

Can I update my shipping address?
If your order hasn’t shipped yet, especially pre-orders, yes! Use the Contact Form and include:
• Your updated full address
• All related order numbers

Once a package has shipped, I can’t make changes. If it gets returned to me, you’ll need to cover the reshipping cost.

💸 REFUNDS & CANCELLATIONS

Can I cancel my order or get a refund?
All sales are final. Most items are limited edition, so cancellations and refunds aren’t available.

🔁 If something arrives defective, please contact me! If I can, I’ll replace the item or refund that part of your order.

🔐 DISCOUNT CODES

Can I use more than one code at checkout?
Nope discount codes can’t be stacked. Each one comes with its own terms, so be sure to check the details before using it.

👕 APPAREL CARE

How do I care for my shirt?
To keep your print looking great:
• Wash inside out
• Use cold water
• Avoid high heat when drying

Washing and wear will naturally affect the graphic over time, but following these steps helps it last longer.

Thanks so much for stopping by and supporting the shop. If you have any other questions, just shoot me a message through the Contact Me page, I got you!

– Ryan @ Screw Loose 💥